Frequently Asked Questions

Should I book in advance?

Advance booking will guarantee entry at your desired time and we will also provide a free audio-guide (when available). You may book online or by phone up to half an hour before your desired entry time. We operate to time-slots every 15 minutes. Please arrive promptly for your time-slot. Book online or by phone on 0151 519 0915 (phoneline staffed when the musum is open).

How long is the exhibition on for?

The British Music Experience is a permanent national attraction. We are delighted to be based in Liverpool, a UNESCO City of Music.

How long will it take me to go round the British Music Experience?

We recommend that you allow at least 75 minutes for your visit. Our audio-guide lasts 60 minutes and the exhibition features many interactive areas in which visitors are encouraged to participate. There is also the Gibson Interactive Studio which gives visitors the chance to play a range of professional musical instruments. A map of the BME will be available on arrival.

What time is last entry?

Last entry is 75 minutes before closing.

Do you have a gift shop and cafe?

Yes, our Merch Store and Star Cafe are open during museum opening hours and you don't need a general entry ticket to use them. Our Merch Store sells a range of band t-shirts, books, vinyl and memorabilia, with items from all our temporary exhibitions past and present, including Frankie Says 1984!, Bands FC, Dorothy, OMD, Microdot and The Charlatans. Our Star Cafe is open to sit inside or outside and sells Illy coffee and a range of hot and cold drinks and snacks. It is also licensed to serve alcohol.

I have general entry tickets booked through your website, but I couldn't visit due to lockdown – what can I do?

Your ticket will remain valid for 12 months from purchase. Just keep hold of your original email and present it at ticketing when you are ready to come back. You don't need to book a slot, just come along when you feel ready to visit.

I visited before lockdown and my ticket is valid for a year from first entry – will this be extended to compensate for the time you were closed?

All valid tickets will be extended for any forced closure periods.

I have event tickets booked through your website, but due to lockdown the event is being rescheduled – what should I do?

Please keep hold of your tickets until the event has a rescheduled date. Once we have a new date confirmed for the event, we will contact all ticket holders and outline your options.

It says you have to pre-book because places are limited, but I already have a ticket/voucher – what should I do?

Don't worry, we have allocated a number of places per time slot for our returning guests/guests with pre-booked vouchers so you don't have to pre-book. Come back and visit us when you feel ready. As time slots are every 15 minutes, you shouldn't have to wait too long before you can enter.

My Virgin Experience Days Voucher expired whilst you were closed - what can I do?

Virgin Experience Days are allowing customers to extend their vouchers free of charge for 6 months via their website. All you need to do is visit the link below and you will be given new voucher details to use when you wish to visit https://www.virginexperiencedays.co.uk/myvoucher